Patient Services Hub Models
Every therapy launch requires a patient services model that aligns brand goals, internal resources, access complexity, technology needs, and long-term program strategy.
eMAX Health Patient Services supports fully outsourced, hybrid, and technology-enabled models, helping manufacturers choose the right balance of control, technology, and operational support.
Choose the Right Model for Your Program
Patient services programs require different levels of control, operational support, and technology infrastructure. eMAX Health Patient Services helps manufacturers design hub models that can support launch, scale, and evolving access needs.
Fully Outsourced Hub Programs
End-to-end program support managed by eMAX Health Patient Services.
Best for launch-stage therapies, small commercial teams, or organizations seeking rapid program deployment with minimal internal operational burden.
Supports:
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Prior authorization and appeals management
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Case management and patient coordination
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Program reporting and operational analytics
Hybrid /
Co-Managed
Hub Programs
Shared program execution with manufacturer oversight and eMAX operational support.
Best for organizations that want strategic oversight while leveraging eMAX Health operational support, technology, and patient services expertise.
Supports:
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Shared responsibility for reimbursement and patient services operations
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eMAX infrastructure supporting manufacturer-led teams
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HealthPACER® workflows and reporting
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Integrated program visibility
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Program design aligned with lifecycle needs
Technology-Enabled / Insourced
Hub Programs
Manufacturer-led patient services supported by HealthPACER® technology and eMAX Health Patient Services infrastructure.
Best for manufacturers building internal patient services capabilities that require scalable technology infrastructure and integrated program coordination.
Supports:
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Internal teams operating within HealthPACER® workflows
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Real-time coordination across providers, pharmacies, and program teams
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Reporting and analytics
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Infrastructure for complex access programs and specialty therapies
Compare Patient Services Model Approaches
Hub Model
Manufacturer Oversight
Day-to-Day Operations
Technology Infrastructure
Fully Outsourced
Launch-stage brands, lean teams, or programs needing rapid deployment
Low to Moderate
eMAX Health Patient Services
HealthPACER®
Hybrid / Co-Managed
Teams that want strategic oversight with external operating support
Shared
Shared
HealthPACER®
Technology-Enabled / Insourced
Manufacturers building internal hub capabilities with scalable workflow infrastructure
High
Manufacturer
HealthPACER®
platform infrastructure
Why a Hybrid Hub Model?
Launch Speed
Leverage experienced patient services teams and HealthPACER® workflows to support faster program deployment.
Strategic Control
Maintain visibility into program design, performance, and patient experience while extending operational capacity.
Operational Scalability
Scale support as patient volume grows, access needs change, or internal capabilities mature.
Future Flexibility
Transition toward more insourced support over time, if and when your organization is ready.
Additional benefits include cost optimization and risk mitigation through proven workflows, quality oversight, and connected technology infrastructure.
