Configurable Patient Services Technology for Complex Access Programs
HealthPACER® is a configurable platform that connects workflows, stakeholders, and data across patient services programs, enabling more efficient execution and real-time visibility.
Workflow Technology for Connected Patient Services
HealthPACER® connects providers, patients, pharmacies, case managers, and manufacturers through a unified workflow platform designed for complex patient services programs.
The platform supports visibility into case progress, required actions, documentation status, and program performance, helping teams reduce operational friction and execute consistently across the patient journey.
Core Capabilities
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Digital intake and enrollment
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Benefit verification and ePA
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Prior authorization and appeals
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Copay and PAP workflows
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Pharmacy connectivity
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Real-time dashboards and reporting
Infrastructure
& Intelligence
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AI-enabled workflow prioritization
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Case milestone tracking
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Real-time connectivity across stakeholders
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Structured documentation and audit readiness
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Support for evolving program models
One Platform. Multiple Patient Services Needs.
HealthPACER® supports the core capabilities manufacturers rely on across patient services programs. The platform is designed to support evolving program models, enabling teams to adapt workflows, coordination, and visibility as access strategies change over time.
Supports benefit verification, prior authorization, appeals tracking, and case coordination to help reduce delays to therapy.
Enables structured workflows for affordability support, eligibility validation, documentation management, and patient assistance operations.
Supports patient outreach, milestone tracking, behavioral triggers, and visibility into adherence-related workflows.
Therapy & Outcomes Visibility
For specialty and complex therapies, patient support often continues beyond enrollment and first fill. HealthPACER-enabled workflows help teams track therapy status, identify barriers, support continuation-of-therapy documentation, and maintain visibility across the patient journey.
Programs can use HealthPACER to support adherence checkpoints, therapy milestone tracking, reauthorization workflows, and outcomes-related reporting that help manufacturers, providers, and patient support teams stay aligned.
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Therapy status and milestone tracking
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Adherence and persistence checkpoints
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Reauthorization and continuation-of-therapy support
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Documentation support for access workflows
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Program reporting tied to patient journey milestones
Add Intelligent Automation to HealthPACER Workflows
HealthPACER AI extends HealthPACER-enabled patient services operations with intelligent workflow automation, structured outreach, task creation, and escalation support. It helps teams identify case gaps, reduce manual follow-up, and move patients through access pathways with greater speed and visibility.