About eMAX Health
Patient Services
Pharmaceutical teams are often managing reimbursement support, affordability programs, provider communication, pharmacies, and patient engagement across disconnected partners.
eMAX Health Patient Services was built to bring these functions together through connected execution models that improve speed to therapy, visibility, and patient support across programs.
Patient Access Requires Connected Execution
Patient services programs often operate across disconnected workflows, reimbursement, affordability, provider support, and patient engagement managed separately.
eMAX Health Patient Services brings these functions together into coordinated execution models that improve therapy access, reduce delays, and create a more consistent patient experience.
We combine reimbursement support, affordability programs, patient engagement, and technology-enabled workflows to improve therapy access and long-term outcomes.
Instead of fragmented vendors and handoffs, eMAX Health Patient Services delivers a more connected model for program execution.
Access Support, Affordability, and Engagement Working Together
Why We're Different
Flexible
Operating Models
Fully outsourced, hybrid, and insourced solutions aligned to brand needs.
Connected
Infrastructure
Technology-enabled workflows supporting scalable execution and visibility. Powered by HealthPACER®.
Patient-Centered Execution
Programs designed around real patient and provider workflows, to reduce barriers and improve therapy continuity.
Quality, Compliance,
& Service Excellence
Structured workflows, documentation controls,
training and monitoring help programs operate consistently and responsibly.
Our Leadership
Our Patient Services leadership team brings deep experience across access, reimbursement, clinical operations, quality, pharmacy, and program execution, helping manufacturers design and manage patient support programs that are practical, compliant, and built around the realities of the patient journey.
Mary Lynn Kelley | President
Patient services strategy • Hub operations • Reimbursement
Program design • Manufacturer partnerships
Mary Lynn leads eMAX’s full suite of patient support solutions, with accountability for program strategy, operational execution, and manufacturer client partnerships across oncology, rare disease, immunology, neurology, and other complex therapy areas. Her prior leadership roles at TGaS Advisors/Trinity, PharmaCord, and RxCrossroads/McKesson included oversight of 65+ access programs and partnerships with 30+ pharmaceutical manufacturers.
Justin Neal | Sr. Vice President
Patient support services • Specialty pharmacy • Market access • Affordability solutions • Data services
Justin brings clinical and commercial depth to eMAX Health Patient Services, with experience using technology, data, and pharmacy strategy to improve patient access and program performance. His background includes leadership roles at PRO-spectus and Noble Health Services, along with deep experience in specialty pharmacy, affordability solutions, AFPs, maximizers, accumulators, and specialty drug management.
Katie Svoboda, BSM, RN | Director of Patient Services
Patient access • Care management • Hub operations • Clinical oversight •
Program execution
Katie leads patient-facing operations and support program delivery at eMAX, bringing 20+ years of patient services, clinical operations, and care management experience. With 15+ years at eMAX and prior leadership in provider network operations, case management, home care coordination, and acute care settings, she brings a practical understanding of how access programs work across both clinical and operational environments.
TJ Johnson, MBA | Director, Quality & Compliance
Quality assurance • Compliance • HIPAA/privacy • QMS •
Operations management
TJ oversees eMAX’s enterprise quality systems, compliance programs, and privacy operations. She brings 22+ years of healthcare experience, including prior leadership as Director of Quality and Compliance & Privacy Officer at PharmaCord and Program Director at Healogics, where she managed program operations, client relationships, patient engagement, and P&L responsibility across clinical sites.
Kayla Clark, PharmD | Pharmacist in Charge
Pharmacy operations • Regulatory compliance • Clinical oversight • Specialty therapies • Quality assurance
Kayla oversees the clinical, operational, and regulatory aspects of eMAX Health Patient Services’ pharmacy operations, helping ensure safe, accurate, and compliant support for complex and specialty therapies. Her background includes specialty medication dispensing, mail order pharmacy operations, staff training, medication therapy management, patient counseling, quality assurance, and continuous process improvement.
Who We Work With
eMAX Health Patient Services supports emerging biotechnology companies and established pharmaceutical organizations launching and scaling specialty and complex therapies.
Our teams work with brands that require coordinated reimbursement support, affordability strategies, patient engagement, pharmacy coordination, and flexible access models across the therapy lifecycle.
Operational Depth Across Complex Patient Support Programs
Built to support programs where access depends on timing, coordination, and follow-through
eMAX Health Patient Services brings hands-on experience supporting patient access programs that require reimbursement expertise, affordability strategy, provider engagement, pharmacy coordination, adherence support, and program oversight.
Our teams understand the operational realities behind complex access programs, from launch readiness and workflow design to case management, documentation, escalation pathways, and ongoing program performance.
Looking for a more connected patient services model?
Connect with eMAX Health Patient Services to design programs that improve access, reduce operational friction, and support patients across the therapy journey.
Explore how eMAX Health Patient Services supports access, affordability, and engagement: